What do I need to do after I've accepted your offer?

You’ll just need to complete a couple of questionnaires about your property and send them back to your solicitor, along with copies of your ID.

After that, most of the work falls on our side. We'll get through it quickly so we can complete on the date you picked.

Answered by
Matthew Cooper
August 5, 2020

Detailed Answer:

Getting the sale "kicked off"

In short, you’ll just need to complete a couple of questionnaires about your property and send them back to your solicitor, along with copies of your ID.

If you’d like a more detailed answer, here’s a bit more information about what’s happening at this stage...

So that our solicitors can begin the legal work on your property, you’ll first need to provide some information about the property.

Questionnaires about your home

The first thing that happens is that your solicitor (the one you’ve chosen, or the one we’ve allocated you with) will send you out some standard questionnaires about the property.

They’re called “property information forms” and “fixtures and fittings forms”. They’re mostly tick-box forms with several questions about the property, and about what is being left in the property after you leave.

They usually take around 30 minutes to complete, and are surprisingly straight-forward. (If you have any problems or are unsure of anything, just let us know - we can help guide you through them).

Once you’ve completed them you’ll send them back to your solicitor along with copies of your ID.

ID Check

Unfortunately identity fraud is on the rise. This means your solicitor will just need to verify that you are actually you. Assuming you are, you've got nothing to worry about! This is to prevent fraud and money laundering.

Passing the baton to our side

When your solicitor gets your forms and ID they complete their checks, then send the questionnaires over to our solicitors along with a couple of other legal documents (the Title Register and Title Plan. This is basically the information that Land Registry hold about your property).

Together, all these bits make up the “contract pack” for the sale. Once our solicitors receive that, the ball's in our court. It’s our solicitor’s job to work quickly through the paperwork to meet the completion date that you’ve set.

And of course, while they're going through that we'll keep you updated throughout.

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Related FAQs

How long will it take after I accept your offer?

Short answer:

It usually takes 14-21 days between when you accept our offer, and completion taking place. (Much less than the 2-3 months it usually takes)

If you'd like more time (or if you need your sale faster than 14-21 days) then speak with our team. Our job is to complete on a date to suit you.

Many customers want longer in between to get their other plans in place - this is absolutely fine. And some customers want a faster sale. Speak with us if you do need a very fast sale - we can probably speed up our usual process if you really need.

See full answer
After I accept your offer will I deal with one person, or a call centre?

Short answer:

You'll have a single point of contact. It's their job to oversee the sale and make sure it happens in your timeframes. They'll keep you updated throughout, and you can call or email them any time.

See full answer
Do I need a solicitor?

Short answer:

Yes, you'll have a solicitor who acts for you. This won’t cost you anything though, as we cover your legal fees.

See full answer
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