Frequently Asked Questions

Explore our FAQs to find out exactly how selling your home to us works.

FAQ Categories

Our FAQs are split into several different categories. You can tap a category below to skip straight to it.

General
Valuation Process
Our Offer
Sales Progression
Survey
More sections coming soon!
Completion day
Industry & Regulation
Fast Sale Advice

General FAQs

General queries about our company and our service.

Why should I sell my house to Yes Homebuyers?

Short answer:

Selling your home with a local estate agent can take a long time, and can be very stressful, uncertain, and frustrating.

Selling to Yes Homebuyers removes the stress, hassle, and uncertainty. We buy your home from you directly, putting you in control, and getting things moving to your timeframes.

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How long have Yes Homebuyers been around for?

Short answer:

We were founded in 2014, and have been purchasing property ever since. Click here to read more about us.

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How quickly can you buy my house?

Short answer:

We usually say around 14-21 days to allow time for the legal process.

However, we can work faster if you need us to. (We've bought a house in as little as two days before). If you need a quicker sale just let us know.

Read more: Get a fast house sale (why sell your home to Yes Homebuyers)

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Do I have to sign any contracts/are there any tie-ins?

Short answer:

No - there's absolutely nothing to sign with us. You can change your mind and withdraw at any time with no cost.

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What types of properties do you buy?

Short answer:

We'll look at any residential property in England or Wales.

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I'm currently with an estate agent… Can I still sell to you?

Short answer:

Yes - we can still buy your home even if you're in contract with an estate agent. Just let us know when you speak with us and we can help.

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Is the process confidential?

Short answer:

Absolutely. Your information is never sold or disclosed to other parties, no "For Sale" or "Sold" board will appear outside the property, and your home will not appear "on the market".

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Do you have any fees?

Short answer:

No, there are no fees, no hidden costs, no other deductions of any type (in fact, we even pay your legal fees). 

This means that the price we offer is the amount you'll receive on completion of the sale.

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If you don't charge fees, where do you make your money?

Short answer:

By purchasing your home for a discount to its full value we're able to give you a certain, stress-free sale and guarantee you expert support throughout - while also making a profit.

(Remember that you'll make significant cost savings that help offset the lower price)

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What is your £1,000 guarantee?

Short answer:

When we make our offer we send you a legal guarantee so you know our offer won't change.

If you accept our offer, we then lodge a £1,000 deposit with the solicitors. If we change our offer you keep the £1,000 and can sell your home to another buyer.

Why would we offer this guarantee? Because we don't lower our offers. The guarantee is a real assurance, which gives you peace of mind and puts you in control.

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Which parts of the UK do you buy property in?

Short answer:

We buy all over England and Wales, the only exception is London. Unfortunately we do not currently purchase property in London.

See the full answer to see how location may affect our offer.

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Do you buy property in London?

Short answer:

No, unfortunately not. This is for two many reasons:

  • Because the average property value is much higher it means the risk on each purchase becomes much higher.
  • The London market also behaves much differently to the rest of the UK. This makes accurate valuations more difficult, and the market much more changeable.

We'll update our website if this ever changes. In the mean time, please accept our apologies for any inconvenience caused.

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What do you do with my property after you've bought it?

Short answer:

Usually one of two things. We either:

  • Step into your shoes as the new seller, and work to resell the property on the open market. (Effectively taking on the hassle, stress, and uncertainty you were hoping to avoid!)
  • Or we may renovate and furnish the property, then rent to a tenant and hold onto it as a long-term investment.
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How much profit will Yes Homebuyers make from buying my home?

Short answer:

Approximately £6,000 per property after all direct costs and overheads are paid.

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Can I still live in the property after you've bought it?

Short answer:

Yes, this can be arranged: It's one of the luxuries of selling to Yes Homebuyers.

It's called our "late checkout" agreement. It can help make the home-move itself much less stressful.

It allows you to stay in the property for up to 48 hours after completion.

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See more General FAQs

Valuation Process FAQs

Questions about how we value your home.

How do you value my home?

Short answer:

There are 3 main steps: 

  1. First we gather information from you about your home.
  2. Next we complete thorough online research using sophisticated valuation tools.
  3. Finally, we instruct two local estate agents to visit your home and give their feedback.

Once we have all the feedback we can make our offer. This usually all takes place within as little as a couple of days.

Once we've gathered all this information we spend time assessing it to establish our valuation. We can then determine our offer.

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Is the valuation free?

Short answer:

Yes, the valuation is free. At Yes Homebuyers there are no fees whatsoever. You should never pay for a valuation.

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Is there any obligation?

Short answer:

No. There's no contract or any tie-in or any kind. We're just a buyer making you an offer. If you aren't happy with it, simply reject it.

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How long does the valuation take?

Short answer:

We can often make you an offer in as little as 48 hours. It does depend on availability but it very rarely takes more than 5 or 6 days.

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Why do you use local estate agents in your valuation?

Short answer:

We use local estate agents for two reasons.

  1. They're independent - which means an impartial valuation.
  2. The best estate agents know their local area better than anyone.

Having the knowledge of local experts is crucial to help ensure our valuations are accurate all across the country. Better valuation feedback means more accurate valuations, which means more confidence in the valuation. This ultimately means we can make you a higher offer.

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Is your valuation accurate?

Short answer:

On average we end up selling properties within 1% of our valuation - though this varies on a case-by-case basis.

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How do I know you won't undervalue my home?

Short answer:

We’re here to buy property – we have the funds available to buy, and we want to buy as many houses as possible.

If our valuations are unrealistically low then very few customers will want to accept our offer, and we'll be worse off as a business.

Our valuation process is set up to build a true picture of what your home is worth, so that we can make you our best possible offer.

After all, if our offer is too low, you can just reject it and walk away at no cost, and we lose the business.

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What do "full market value" and "discount to market value" mean?

Short answer:

We generally consider that the “full market value” of the property is the price you’d achieve in a traditional sale with a local estate agent sale lasting around 6 months.

"Discount to market value" basically means an amount less than that.

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Do you take renovations and upgrades into account in your valuation?

Short answer:

Of course. The idea of our valuation is to establish what a normal buyer would pay for your home on the open market. Normal buyers will take all those renovations and upgrades into account - so we do too.

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Do Yes Homebuyers come and value my property?

Short answer:

No, we never send out “sales reps” or our own staff to meet you at the property.

We use local estate agents instead, which ensures an independent, impartial valuation.

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Does it matter if my home is messy or in poor condition?

Short answer:

No. One of the luxuries of selling to Yes Homebuyers is not having to worry about repairs, redecorating, and upgrading your home ready for viewings.

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Do I need to redecorate before valuation?

Short answer:

No. One of the luxuries of selling to us is not needing to worry about impressing people on viewings.

That becomes our problem - so don't worry about going to the effort or expense of redecorating before contacting us.

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Do I need to be at the valuation?

Short answer:

Not necessarily.

If the property is empty and you can't meet the estate agent there then you can deliver or send the keys to one of the estate agents who we instruct for the valuation.

They can let themselves in, then hold onto the keys for you until you collect them (or we can arrange to have them sent back to you).

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Will the estate agents discuss the valuation with me when they visit?

Short answer:

No. They're only really there to have a look around the property and see what they're dealing with.

After the appointment they go back to the office to start doing their research and putting their report together - this is when figures start to emerge.

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Will you tell me what the estate agents valued my home at?

Short answer:

Yes, we'll also share our assessment of the reports we've received (we may pay more or less attention to some valuations depending on the depth, detail and quality of the report we've received. This can mean our offer may go up or down)

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If I don't accept your offer, can I still sell through one of the estate agents you used?

Short answer:

Yes. If our offer doesn't work because you need a higher price then we'd always recommend trying to sell with a local estate agent.

We can often help recommend which one might be the best fit for you, and put you in touch with them.

Our door's always open if you change your mind later on down the road too.

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See more Valuation FAQs

Our Offer FAQs

Questions about how much we offer, and about accepting/rejecting our offer.

How much do you offer?

Short answer:

We generally offer around 80-90% of the full market value.

By buying your home from you at a discount to its full value we’re able to give you a certain, stress-free sale and guarantee you expert support throughout.

You'll also make thousands of pounds worth of cost savings that help offset the lower price. Many of these costs are surprising and are often overlooked when selling.

So although the discount seems substantial at first, a fast sale may cost much less than you think.

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Why would I sell my house for less than its full value?

Short answer:

Selling your home the traditional way (with an estate agent) will usually get you the highest price, but it can be uncertain, stressful, and drawn-out.

A home sale to Yes Homebuyers guarantees you speed, certainty, convenience, and peace of mind. And for some sellers the lower price is well worth it.

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How do you submit your offer to me?

Short answer:

We'll call you and talk through the offer over the phone. We'll take as long as you need and you can ask as many questions as you'd like.

We then confirm our offer in writing to you as well as part of our Offer Pack.

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What happens if I accept your offer?

Short answer:

You'll pick your solicitor (we can recommend one if needed), then you pick the completion date, then we contact the solicitors to get the ball rolling.

Everyone starts working towards your desired date, and we'll be in the background making sure it all happens as effortlessly and stress-free as possible for you.

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What if I don't want to accept your offer?

Short answer:

That’s fine - you simply reject our offer. We'll always give you the best advice we can anyway, and we'll always be here if you change your mind.

(There's no cost to get an offer either, so you won't have lost anything).

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If I accept your offer, do I get to set the completion date?

Short answer:

Absolutely - you're in the driving seat. That's one of the best reasons to sell to Yes Homebuyers.

With us there's no waiting for viewings and offers, no waiting on solicitors… Just accept the offer, pick the date, and we'll get it done for you.

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Do I have to accept the offer straight away, or can I think about it?

Short answer:

Once we make our offer it's valid for 30 days - so you've got plenty of time to think. (And if you come back to us after 30 days, our offer likely still stands anyway).

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Will I receive your offer in writing?

Short answer:

Yes - we'll send you a formal offer pack.

It'll contain the formal offer in writing, some information about the team and who you'll be dealing with, and some other information (including cost comparisons, which many customers find helpful).

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Can I negotiate on the offer with you?

Short answer:

We always aim to come to you with our best offer. After all, we know that the more we can offer, the more likely you are to be able to accept our offer and move forward.

That said, we want to make sure we're factoring in everything that makes your home special. If you feel we've missed something please let us know. We're happy to take another look and reassess if we've missed something.

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Who exactly is buying my property?

Short answer:

We are.

"Yes Homebuyers" is a trading name of Matthew Cooper Property Consultancy Ltd - which is the name that will show up on the legal paperwork.

This means the transaction is very straight forward, and can be completed quickly.

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If I can't accept your offer, is there any other way you can help me?

Short answer:

Sometimes. This is discussed on a case-by-case basis, and not all properties are a good fit. For the most part, we're just looking to buy your home from you directly in a straight-forward transaction.

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Does the time of year affect your offer?

Short answer:

Not really. While it's true that properties can sell more or less quickly at different times of year, the difference tends to be quite small.

And since the costs we incur from holding onto property only make up a small proportion of our overall costs, it doesn't really impact our offer.

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See more Offer FAQs

Sales Progression FAQs

Questions about what happens between when you accept our offer and when the sale eventually completes.

How long will it take after I accept your offer?

Short answer:

It usually takes 14-21 days between when you accept our offer, and completion taking place. (Much less than the 2-3 months it usually takes)

If you'd like more time (or if you need your sale faster than 14-21 days) then speak with our team. Our job is to complete on a date to suit you.

Many customers want longer in between to get their other plans in place - this is absolutely fine. And some customers want a faster sale. Speak with us if you do need a very fast sale - we can probably speed up our usual process if you really need.

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After I accept your offer will I deal with one person, or a call centre?

Short answer:

You'll have a single point of contact. It's their job to oversee the sale and make sure it happens in your timeframes. They'll keep you updated throughout, and you can call or email them any time.

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Do I need a solicitor?

Short answer:

Yes, you'll have a solicitor who acts for you. This won’t cost you anything though, as we cover your legal fees.

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Can I use my own solicitor?

Short answer:

Yes. We usually direct sellers towards solicitors solicitor who we know can work quickly. However if you're more comfortable using your own solicitor this is absolutely fine - you're in control.

(We cover their legal fees either way)

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Can you recommend a solicitor?

Short answer:

Yes. The solicitors we recommend know they need to work quickly and efficiently, so it's usually the best bet.

You can still use your own solicitor if you prefer - we cover their fees either way.

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Will I have to pay solicitor fees?

Short answer:

No. We cover those for you.

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How do you finance the purchase?

Short answer:

We have a pre-approved buying facility with an institutional lender. This means we avoid the delays and uncertainty associated with mortgages and conventional lenders, and we can complete within as little as a couple of weeks. In terms of speed and certainty, our funds are as good as cash.

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What do I need to do after I've accepted your offer?

Short answer:

You’ll just need to complete a couple of questionnaires about your property and send them back to your solicitor, along with copies of your ID.

After that, most of the work falls on our side. We'll get through it quickly so we can complete on the date you picked.

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What is a Memorandum of Sale?

Short answer:

The Memorandum of Sale (MOS) is the document that "launches" the whole sale process. It says who you are as the seller, who we are as the buyer, the property that's changing hands, and who each of our solicitors are. Everyone involved gets a copy, and then begins work on the sale.

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What are the initial questionnaires?

Short answer:

There are two - the Property Information Forms and the Fixtures and Fittings Forms.

They take around 20-30 minutes to complete, and they just make up all the information about your property.

They're usually very straight-forward but call us for help if you're struggling with any part of it.

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What are the Enquiries?

Short answer:

After you've returned your initial documents there's normally not much else you need to do. Sometimes though your solicitor will send you some "Enquiries" to answer.

These are just basic questions about the property - you'll answer them either over the phone or by email/post. They're all in plain English and tend to be very straight-forward.

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What if my circumstances change and I don't need to sell any more?

Short answer:

Yes. Because we don't use any contracts or tie-ins you can withdraw from the sale at any time with no costs or penalties.

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Will my solicitor do an ID check?

Short answer:

Yes - your solicitor will ask you for photo ID (passport or driving license), and proof of address (council tax bill, utility bill etc).

All solicitors do this to help prevent money laundering and identity theft.

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Do you do any further ID checks?

Short answer:

Yes. Unfortunately, as a house-buying company who buy houses fast and nation-wide, we are a prime target for fraudsters.

So to protect all our genuine customers (and homeowners in general) we insist on a quick ID check with all our clients.

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What if there are any issues during the conveyancing?

Short answer:

Conveyancing is usually quite straightforward, but can become very complicated in some instances.  This can introduce slight delays, but these are rare. We've been around a long time and have a great deal of experience (as do our solicitors), so we'll always be able to find a solution and keep moving forward to minimise delays.

If you anticipate any problems (maybe you've had a previous sale fall through due to complications) then let our team know. This allows us to plan for them and ensure we can resolve them as quickly as possible.

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See more Offer FAQs

Survey FAQs

Questions about the survey we get after you've accepted our offer.

Why do you get a survey on my property?

Short answer:

Yes. The survey is only used to check for major defects (things like subsidence, for example). It's not used to "pick holes" in your property.

Survey results very rarely affect our offer or our ability to purchase your home.

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How do I know you won't reduce your offer after the survey?

Short answer:

It's not in our interest to reduce our offers because our reputation is crucial to us. Reducing our offer would be letting our customer down in the worst way possible. It would lead to bad reviews - meaning less customers in the future.

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What happens in the survey?

Short answer:

A qualified RICS surveyor will visit your house and have a quick walk around. There won't be anything you need to do, and there are very rarely any questions for you. They then return to their office to compile their report.

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Do you pay for the survey?

Short answer:

Yes - we cover the cost (the survey costs us around £300). There is no cost to you at any point of the process.

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How long does it take to get the survey result?

Short answer:

We instruct the survey right at the start of the process - right after you've accepted our offer. This means we usually have the survey result within about 10 days of you accepting our offer.

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Coming soon

More FAQs are being added throughout July 2020. Check back soon for more information. Alternatively, we'd love to answer any questions personally: Email contact@yeshomebuyers.com for more help and information.

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